Need an order update?
Tracking follows dispatch
Use your order number.
When a shipment record and tracking link are available, the order-tracking page reflects the real status from the order system.
Track an orderOrder support
Shipping & returns
Clear about what is known, and honest about what still needs personal confirmation.
The direct-order journey
Direct orders are personal
Add the exact models and variants to your cart, then submit an order request. No payment is taken online.
Request
Choose picks and send delivery details.
Confirm
Michel confirms availability and shipping.
Invoice
The accepted order is invoiced manually.
Dispatch
Shipment and tracking are recorded.
Need to arrange a return?
Contact before returning
Email Michel with the order number and reason before sending anything back. Custom work may require different arrangements.
Send a message